Credit One Bank has agreed to a $14 million class-action settlement related to unauthorized robocalls made between 2014 and 2019. These calls violated the Telephone Consumer Protection Act (TCPA), which restricts companies from using auto-dialers or prerecorded messages without prior consent.
Thanks for reaching out. Let’s break this down clearly and give you the right guidance based on your situation
What Happened?
Credit One Bank allegedly made robocalls using automatic dialing systems without confirming if the recipients had consented. Many people who got these calls were not even customers of the bank. After legal action was taken, Credit One chose to settle, agreeing to compensate eligible individuals while still denying any legal wrongdoing.
Who Is Eligible for Compensation?
You may qualify if:
- You received a robocall from Credit One Bank between 2014 and 2019.
- The call was made without your consent.
- You were either a customer or not associated with the bank at all.
Even if you didn’t have an account with Credit One, you’re still potentially eligible because the robocalls were sometimes made to incorrect numbers.
What Can You Expect to Receive?
The $14 million settlement will be used to:
- Pay valid claims
- Cover attorney fees and court costs
- Manage claim administration
Each person’s payment depends on the number of claims submitted. If you have phone logs, billing statements, or call records, your payment could be higher—but you don’t need proof to file a claim.
How to File a Claim
Once the court gives final approval, an official settlement website will be launched with filing instructions. Those who received a notice with a unique Claim ID may be able to submit a faster, pre-filled claim.
Here’s what you’ll need:
- Your contact info
- Claim ID (if applicable)
- Details of calls received (as best you can recall)
- Optional documentation (call logs, etc.)
Expected Timeline
While legal settlements take time, here’s a general outline of what to expect:
| Step | Timeline (Approximate) |
|---|---|
| Settlement Approval | Pending or recently approved |
| Claim Submission Opens | Soon after approval |
| Claims Review Period | Several weeks to months |
| Payment Distribution | Late 2025 or early 2026 |
You can track the timeline by checking the official settlement website or any updates sent by email/mail.
RVA Stay Gap Grant: Are You Eligible?
The RVA Stay Gap Grant is only available to residents of Richmond, Virginia. Since you mentioned you’re living in Marion, IL, unfortunately, you do not qualify for this grant.
Here are the key requirements for the RVA Stay Gap Grant:
| Requirement | Details |
|---|---|
| Location | Richmond, VA only |
| Income | Bottom 80% of local median income |
| Housing Cost Burden | 30% or more of household income |
| Other City Assistance | Not currently receiving any |
| Grant Amount | One-time $1,200 payment |
| Application Deadline | December 31st |
If you’re experiencing housing insecurity in Marion, IL, here are some resources you might consider:
Housing Help in Illinois
- Contact Your Local Continuum of Care (CoC)
- Visit https://www.hudexchange.info/programs/coc/ to find your region’s CoC.
- They offer homelessness assistance programs, shelter access, and housing placement.
- Illinois Emergency Rental Assistance
- Check Illinois Housing Development Authority (IHDA) for any open programs.
- Call 2-1-1
- A free and confidential service to connect you with local resources for housing, food, healthcare, and more.
If you believe you received robocalls from Credit One Bank, regardless of your current housing situation or income level, you can still submit a claim for that settlement. That case is not limited by location, unlike the RVA grant.
FAQs
Can I still qualify for Credit One compensation if I didn’t save the calls?
Yes, documentation helps but isn’t required.
How will I receive the settlement payment?
Likely by check or direct deposit, depending on what you provide in your claim.
What happens if more people file than expected?
Each claim may receive a smaller payout. The fund is fixed at $14 million.
Is the RVA Stay Gap Grant available outside Richmond, VA?
No, it’s strictly for Richmond residents.
I’m homeless—can I still qualify for housing grants?
Yes, through other state or federal programs, but not the RVA-specific grant.
